Preview Player
The preview player works fine for me.
You must have javascript enabled for the preview player to work. If it's disabled the player won't load.
If you have any pop-up blockers installed you'll have to set them to allow pop-ups from the whitelabel.net domain.
What browser and OS are you using Fakeem?
You must have javascript enabled for the preview player to work. If it's disabled the player won't load.
If you have any pop-up blockers installed you'll have to set them to allow pop-ups from the whitelabel.net domain.
What browser and OS are you using Fakeem?
At 10:25 PM 11 May 2009
Hmmm, strange - I re-tested the preview player in IE7 and IE6 on XP and it works OK for me.
I was asked if I wanted to allow pop-ups from the whitelabel.net domain, I said yes, the page reloaded, then I could open the preview player.
Do you see any yellow exclamation marks on the status bar at the bottom of the browser window? These indicate javascript errors. If you can see a yellow exclamation mark then click it and see what the error message is.
Confused...
I was asked if I wanted to allow pop-ups from the whitelabel.net domain, I said yes, the page reloaded, then I could open the preview player.
Do you see any yellow exclamation marks on the status bar at the bottom of the browser window? These indicate javascript errors. If you can see a yellow exclamation mark then click it and see what the error message is.
Confused...
At 10:50 PM 14 May 2009
Crazy - I absolutely cannot replicate this problem.
Do either of you have any 3rd party browser tool bars installed (eg. from Yahoo or Google) ?
These sometimes include pop-up blocking functionality in them which may need bypassing for the Preview Player to work.
Do either of you have any 3rd party browser tool bars installed (eg. from Yahoo or Google) ?
These sometimes include pop-up blocking functionality in them which may need bypassing for the Preview Player to work.
At 11:41 PM 17 May 2009
That's very strange indeed Fakeem.
There's two parts to the preview player: the pop-up window itself and the audio streams fed in to the player.
The pop-up window is simply a web page opened via javascript. It has some javascript to load in the track data and contains a Flash media player to play back the MP3 audio stream. Nothing fancy there.
The audio streams are served off our download servers. There's a bit of trickery to make sure that only logged in whitelabel.net members can play the streams but in the end it's really just a MP3 file served over HTTP.
So I can't think how being logged into an entirely different web site would influence the workings of the Preview Player given that every element of the player (HTML, Flash, javascript, MP3 etc) is served via the whitelabel.net domain.
But, um, at least you found a way to make it work :-)
There's two parts to the preview player: the pop-up window itself and the audio streams fed in to the player.
The pop-up window is simply a web page opened via javascript. It has some javascript to load in the track data and contains a Flash media player to play back the MP3 audio stream. Nothing fancy there.
The audio streams are served off our download servers. There's a bit of trickery to make sure that only logged in whitelabel.net members can play the streams but in the end it's really just a MP3 file served over HTTP.
So I can't think how being logged into an entirely different web site would influence the workings of the Preview Player given that every element of the player (HTML, Flash, javascript, MP3 etc) is served via the whitelabel.net domain.
But, um, at least you found a way to make it work :-)
At 5:22 AM 20 May 2009
Quote:
If I sit there and click the preview button for a track multiple times it actually will play on like the third time or so.It could be that the javascript files are a bit slow to load. But glad you found a workaround of sorts.
Quote:
Also another trick is once I finally get a preview applet started, I can keep adding songs to it fom that point on.Yep, that's by design - it's supposed to work that way. The idea is that you can browse through the Release list and keeping adding tracks to the preview player as you go.
At 10:45 PM 24 May 2009
ambiguoustwitch, that's strange. I tested the Preview Player in IE 8 (in both normal and IE 7 compatibility modes) and it works OK for me.
You'll have to allow pop-ups from the whitelabel.net domain the first time to open the Preview Player. But other than that it should work OK.
If you can't get it to work then, as an experiment, could you please try a different web browser.
You'll have to allow pop-ups from the whitelabel.net domain the first time to open the Preview Player. But other than that it should work OK.
If you can't get it to work then, as an experiment, could you please try a different web browser.
At 10:36 PM 1 September 2009
OK, cool ambiguoustwitch. Glad you're happy :-)
At 10:29 PM 2 September 2009
What operating system and browser (including version) are you using Mr Walker?
At 10:24 PM 15 November 2009
IE8 will, by default, block all pop-ups.
If this is happening you'll see a yellow bar across the top of the web page saying that a pop-up has been blocked.
If you click this yellow bar you'll been given a few options. Select the "always allow pop-ups from this website" option.
The web page will then reload and the preview player should open OK.
If this is happening you'll see a yellow bar across the top of the web page saying that a pop-up has been blocked.
If you click this yellow bar you'll been given a few options. Select the "always allow pop-ups from this website" option.
The web page will then reload and the preview player should open OK.
At 2:01 AM 16 November 2009
Ahh, OK. Sorry, should've read your description more carefully :-)
It would be interesting, as an experiment, for you to try a different web browser on the same computer. If it's at all possible for you to download Firefox, Safari or Chrome and try that I'd be very grateful.
Basically, I'd like to see if I can determine whether it's an OS related issue or something about IE8 in particular.
It would be interesting, as an experiment, for you to try a different web browser on the same computer. If it's at all possible for you to download Firefox, Safari or Chrome and try that I'd be very grateful.
Basically, I'd like to see if I can determine whether it's an OS related issue or something about IE8 in particular.
At 10:39 PM 19 November 2009
Mr Walker,
I tried IE8 on Vista 64 bit and, as I expected, had no problems at all.
The line that's generating the error (line 615) is a very standard piece of javascript which in and of itself should not cause problems.
There seems to be something specific to your particular installation of IE8 which is causing problems.
Out of curiosity, have you tried using the Preview Player with IE8 running in IE7 compatibility mode?
I tried IE8 on Vista 64 bit and, as I expected, had no problems at all.
The line that's generating the error (line 615) is a very standard piece of javascript which in and of itself should not cause problems.
There seems to be something specific to your particular installation of IE8 which is causing problems.
Out of curiosity, have you tried using the Preview Player with IE8 running in IE7 compatibility mode?
At 3:14 AM 24 November 2009
Grrr. That's annoying.
I'm stuck for ideas right now. As I said, I've done plenty of Preview Player testing in all versions of IE (works fine in IE 6 too, despite the fact that we no longer officially support it) so I'm at a bit of a loss.
I'm glad that you at least have the fall back of using another browser but I'm sorry for inconvenience caused by this. Each time I do some tweaks to the Preview Player I'll make sure that I use IE 8 a lot during testing. Who knows, maybe the problem will *magically* disappear for you during future changes.
I'm stuck for ideas right now. As I said, I've done plenty of Preview Player testing in all versions of IE (works fine in IE 6 too, despite the fact that we no longer officially support it) so I'm at a bit of a loss.
I'm glad that you at least have the fall back of using another browser but I'm sorry for inconvenience caused by this. Each time I do some tweaks to the Preview Player I'll make sure that I use IE 8 a lot during testing. Who knows, maybe the problem will *magically* disappear for you during future changes.
At 10:04 PM 1 December 2009
marcA, what OS are you running?
At 9:17 PM 9 December 2009
Hi b_boy.
That's a strange error. It looks as if a javascript file has failed to load correctly.
Have you used Whitelabel.net before and had the preview player work correctly? Or is this the first time you've used the preview player?
That's a strange error. It looks as if a javascript file has failed to load correctly.
Have you used Whitelabel.net before and had the preview player work correctly? Or is this the first time you've used the preview player?
At 11:19 PM 17 January 2010
Hi KCDJ.
Thanks for providing me with the specific error information you're receiving.
I've tried replicating this bug on an identical Windows version and, unfortunately, everything works OK for me. Frustrating.
One part of your user agent string makes a little bit suspicious though: the OfficeLiveConnector stuff. This might be responsible for the error, although I'd be surprised given that the error is occurring on a very simple piece of javascript that should be supported way back as far as IE4.
However, I'll try installing the Office Live Connector on a machine here and see if that makes any difference. I'll keep you posted.
In the meantime, if you have the option of installing another web browser on your computer you'll probably find that that will work OK.
Sorry for the inconvenience.
Thanks for providing me with the specific error information you're receiving.
I've tried replicating this bug on an identical Windows version and, unfortunately, everything works OK for me. Frustrating.
One part of your user agent string makes a little bit suspicious though: the OfficeLiveConnector stuff. This might be responsible for the error, although I'd be surprised given that the error is occurring on a very simple piece of javascript that should be supported way back as far as IE4.
However, I'll try installing the Office Live Connector on a machine here and see if that makes any difference. I'll keep you posted.
In the meantime, if you have the option of installing another web browser on your computer you'll probably find that that will work OK.
Sorry for the inconvenience.
At 1:59 AM 11 March 2010
To post on the forum you need to log in. Click here to log in, or if you do not yet have an account then click here to create an account.
